Support

Support requests, refund requests, and questions about your account can be sent to support@quantwright.com.

One person reads it. You will get an answer from a human; we aim to answer within two working days. A fix, when one is needed, is announced in the product.

If something went wrong: the chat’s name or its address from your browser’s address bar, roughly when it happened, and what you expected instead. If an error page shows a reference, include that too. That is enough to find the exact run on our side.

If a number looks wrong: the same chat name or address and time, which card the number is on, and the value you expected. We check numbers against the stored run, not against a screenshot.

Most “is this number right?” questions are answered on the card itself: the notes under each result say what was measured, what was assumed, and what was not modelled. Ask the product to quote the field back — it answers from the stored run.

A backtest is hypothetical and not investment advice. See Legal & disclaimers, Terms and Privacy.

The first payment of each new subscription carries a 14-day money-back guarantee — write to the address above and it is refunded, no questions. If you are a consumer in the EU, you can also withdraw from the contract within 14 days; an email is enough, and the Terms include a model withdrawal form (section 15) you may use.

To cancel a subscription, use Billing in the app's sidebar; access continues to the end of the period you paid for. Requests to export your strategies and backtests, or to delete your account and its content, go to the same address.